Verifying Problem Reports

To verify a problem:

  1. First select the problem you want to verify from the Problem List.
  2. From the Edit menu, select Verify. The problem report data form will appear with the cursor positioned on the Actual Hours field for the resolution task.
  3. Enter the number of hours the verification required. Tab to the next field.
  4. In the Problem Verification edit window, describe what you did to verify that the problem was fixed. This may include the system version that was tested and a test case that failed.
  5. When you are satisfied with all your entries, save them in the database using Save button. Depending on the project workflow configuration, PR-Tracker may ask you if you want to close the problem report in addition to verifying it. If you want to close the problem report, select Yes; if you want to close the problem report with a separate transaction, select No.

For more information on setting up the workflow configuration see the section on Workflow Setup.

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