Creating Problem Report HTML Template

To create a problem report template, make an HTML file and put field place holders where you want field data inserted.  A field place holder has the format [$FieldLabel].  Field place holders may be placed anywhere in the body of the HTML file. They may also be inserted in other places as well. For example, you may want to use [$Title] as the text portion of the webpage title metatag.

Below is a list of fields labels which are standard for PR-Tracker.  If you have defined custom fields or properties in the project configuration there will be additional place holders based on the labels of those fields.

[$Status Abbreviation]
[$Assigned To]
[$Estimated Investigation Hours]
[$Estimated Resolution Hours]
[$Estimated Verification Hours]
[$Actual Investigation Hours]
[$Actual Resolution Hours]
[$Actual Verification Hours]
[$Origination Date]
[$Modification Date]

In addition to the field place holders, there are date and time place holders with format [@Date] and [@Time]. These place holders are filled in the date and time that the HTML files were generated.

Furthermore, the project name and total numbers of problem reports in the problem list can be put in the page with format [$ProjectName] and [$ProblemCount] respectively.

A starter problem report template file named ProblemReport.html is shipped with PR-Tracker. We recommend that you start by copying this file and then format the copy to suit your needs. The file may be found in the PR-Tracker program files directory under the subdirectory HTML Templates.

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