Configuring the PR-Tracker Email Notification Service


This section only applies to Windows NT and 2000 and only if you have installed the Email Notifier to run as a service. If you did not install PR-Tracker Email Notifier to run as a service and you want it to run as a service, uninstall it from the Email Notification Setup dialog and then install it again.

In order for the Email Notifier to run as a service, the service must be configured to run under a user account.  By default services run under the System account. But since the System account is not associated with a MAPI email profile, the default setting won't work. To configure the PR-Tracker Email Notifier service do these steps:

For Windows NT 4.0
  1. Open the Windows Control Panel by pressing the Windows Start button and selecting Settings | Control Panel.
  2. Double-click on the Services applet inside the Control Panel. The Services dialog will be displayed.
  3. In the Services dialog double-click the PR-Tracker Email Notifier service. The Service dialog will be displayed.
  4. Set the service to run Automatically. This way the service will start automatically when the computer is started.
  5. Selected option This Account.
  6. Press the ... button to select the user to run the service under. If the database is not located on this computer the user must be a domain user, otherwise it may be a local user or a domain user.
  7. Enter the user's password in the dialog and press OK.
For Windows 2000
  1. Open the Windows Control Panel by pressing the Windows Start button and selecting Settings | Control Panel.
  2. Double-click on the Administrative Tools applet. The Administrative Tools dialog will be displayed.
  3. Double-click Services in the Administrative Tools dialog. A list of services will be displayed in the Services dialog.
  4. Double-click the PR-Tracker Email Notifier service. The PR-Tracker Email Notifier Properties dialog will be displayed.
  5. Under the General tab Startup Type to be Automatic
  6. Under the Log On tab select option This Account
  7. Press the Browse button to select the user to run the service under.
  8. Enter the user's password in the dialog and press OK.


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